There are several ways of placing an order with us:

• Through our website
• Email us: thewarehouse@siestacrafts.co.uk
• Over the phone: 01227 786066
• Cash and Carry: Unit 17, Roper Close, Canterbury, CT2 7EP
• In-person at the Spring trade show at the NEC.

If you need to change your delivery address simply click on the person icon at the top right and go to 'account' or change the address at checkout. If you need to change your invoice address, please contact us directly.

Yes you can! Access your previous orders by clicking on the person icon in the top right and selecting 'account'. From here.

The minimum spend to qualify for free carriage is £250 (ex VAT) for mainland UK customers.

For Northern Ireland, Isle of Man, Channel Islands and other offshore islands, carriage is charged at cost. If the value of the order is over £250 (ex VAT) then £9.50 will be deducted from the carriage charge.

For all other orders and exports carriage is charged at cost. We always endeavour to obtain the lowest quote where possible. Back orders are normally cancelled unless we are requested to retain them for shipment when available, in which case carriage will again be charged at cost to the buyer.

Charges for palletised orders may vary from the above. Please note that because we use an independent carrier and do not deliver goods ourselves, specific delivery times cannot be guaranteed. Orders are sent to UK mainland addresses using a courier service, often next day. Please ensure you only sign for the number of boxes/packages delivered and notify us immediately in the case of any shortfall.

We trade with mainly small workshops and producers on a Fair Trade basis. Many of our products are entirely handmade and natural variations should be expected, goods received may differ in a number of ways from the picture shown. This should be seen as an asset, not a fault – we believe it is better to have a unique item than mass conformity.
Clothing, Bags & Purses: Some of our products use upcycled fabrics and they may be hand dyed or hand crocheted in various colours. This makes each item unique. If you can’t see an option to choose the colours or patterns photographed, please expect variation in regard to colours and patterns.
Woodcarvings: Part of what makes our woodcarvings so special is that the artisans are utilizing a natural medium and as such the carver often adapts their designs slightly to work better with the shape of the wood they are given. Wood colours may also vary slightly and show other natural features like knots or light patches. If you have a specific request you can leave us a note in order comments on the basket screen and we will try our best to find an appropriate match for you.

Yes, we have a shop in the centre of Canterbury. They are a friendly bunch and can probably help with your request – visit our shop page for info: Here

We always strive to maintain a reciprocally loyal relationship with all our wholesale customers. As part of this we would not normally, for example, open an account for a new customer who would directly compete with an established one. We would allow customers in close proximity to purchase from us if their stock lines were obviously disparate. As an example, we would supply both a music shop with our instruments and a clothing boutique with our clothing lines in the same vicinity.
Having said this, every case is different and in order for us to make a decision on the subject we have to consider several things. Should a customer spend a very small amount with us compared to other similar suppliers, it would not be fair on us to agree to exclusive lines. We also would have to look at the punctuality of payments and whether orders are achieving a high enough order value. Finally, in larger towns and cities where there is an increased customer footfall, it should be possible for us to supply more than one account as long as they are a sufficient distance apart.

We are a small, friendly company and will do our best to send you the exact product you want. If you have a request for an item where you can't select a colour or style, it's probably because the item has lots of variation and is handmade. The easiest way of leaving instructions is to add the item to your basket and then type your requirements into the comments box. You can write us a message about a product or the order in general, perhaps even make a Haiku, leave a poem or tell us a joke if you want.

We'll always try our best to accommodate your request and will contact you if there are any problems.

We advise that customers allow 10 days, although those of you that have dealt with us for some time know that the reality is that goods arrive on average in 2-3 working days from ordering (except for outside mainland UK and the Scottish Highlands where the actual shipping time takes longer.) Our packing times all depend on what you are ordering and the volume of our other orders. Clothing orders are relatively quick and easy to pack, whereas fragile items, giftware and musical instruments take a long time to check and pack. 

No. Unfortunately, the United States government has very complicated trade restrictions in place which make it incredibly hard to import, among many other things, metal, wood and textile products. The high chance of our goods not being permitted through customs and the long list of extra documentation and expenses mean that we are currently unable to send mail orders to The USA

Don’t worry! You will receive a confirmation email from us when your order has been dispatched. In this email, we’ll also give you a tracking number so you can see where your order is. 

All our goods are checked before dispatch. In the unlikely event of faulty or damaged goods being received please notify us within 7 days to arrange a return. If you are unsatisfied with your goods for any reason you may return them to us within 14 days for a refund or an exchange. Just ensure the goods are in their original packaging (where appropriate) and in the case of clothing, unworn. When returning goods for any reason please ensure you obtain a proof of posting as we cannot be held responsible for non-receipt of items. 

Quite possibly! Siesta operates a loyalty-based discount structure. The discount is
based on the amount you have spent directly with Siesta in the last 365
days. Contact us for more information about your current discount.

When you get to the checkout, simply select Bank Deposit as the payment option. This will put your order through to our system where the stock will be reserved for your order. We will then wait for the bank transfer to clear into our account before despatch. We'll send you a notification when the funds are with and your order is being processed.

You can speed up the process by letting us know when you've paid by emailing at accounts@siestacrafts.co.uk or using the contact form.

No, sorry. The extra fees on Paypal payments are too high for us to use them for wholesale.

Yes, you can although this is the slowest form of payment as we need to wait for the cheque to clear into our account for despatch. Please contact us if you are planning to pay by cheque.

We offer credit for long term customers. If you would like to apply for a credit account, please contact us and
we will send you an application form. We require at least 12 months of
pro-forma payment and an annual spend of £1000 prior to a successful
application.

Credit accounts are only available to customers within the UK. 

More details are on our terms and conditions page.

If you have a loyalty discount with us based on your yearly spend, you will be able to see two prices on each product. The first one, with a line through it, is the list price. The second is the price you will be paying. Simple!

Customers may use our white background images on their websites to sell items they have ordered from us. Please do not alter the images in any way. We do not allow the use of our lifestyle and model shots as these are part of our marketing and branding.

We encourage any of our customers that sell online to take their own pictures wherever possible. It adds value to your website and listings and can really help to grab the attention of your own specific customer base.

Please see our full terms and conditions for more detail.

Great! We are always open to new ideas and suggestions on how we can improve. Please fill out a contact us form and let us know!